Logging In
The login email is the same as the one used when checking out with the subscription product. To set the password, an email is sent out once the purchase is made, this will include a link to create the account.
Cancelling a Subscription
In order to cancel your subscription, you will first need to log in to your account. Click the Subscriptions tab, then next to each of the products you are subscribed to is a Cancel button. You would use this if you would like to no longer receive this subscription product.
Updating Billing Information
In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if something has changed for the card holder's place of residence or the email address on file.
Skipping a Delivery
Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each one.
Update Shipping Address
Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.
You will be taken to a page where you can modify any of the fields pictured below.
Adding a Product to the Subscription
Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.
Swapping a Product
Product swap can be disabled or enabled for your customers via Settings under Customer Portal. See this guide for more information.
Once logged in, select the Subscriptions tab to view the current subscription products. On the far right, you can select Swap and select the replacement product.
